Privacy Policy

Personal identification information: Name, email address, phone number, and postal address provided during booking or inquiry.

Payment information: Credit/debit card details, UPI IDs, and bank transfer references processed securely through our payment partners.

Booking details: Check-in/check-out dates, villa preferences, guest count, special requests, and dietary requirements.

Communication records: Emails, phone call logs, and chat messages exchanged with our team.

Website usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected through cookies.

Feedback and reviews: Comments, ratings, and testimonials you provide about your stay.

To process and confirm your bookings, manage reservations, and communicate check-in/check-out details.

To personalize your stay experience, including dietary preferences, wellness program selections, and room arrangements.

To process payments securely and issue invoices, receipts, and refunds as applicable.

To send booking confirmations, reminders, and important updates about your reservation.

To respond to your inquiries, feedback, and support requests in a timely manner.

To improve our services, facilities, and website based on usage patterns and guest feedback.

To send promotional offers and newsletters (only with your explicit consent, which can be withdrawn at any time).

We implement industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers.

Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.

Access to personal data is restricted to authorized personnel who require it for their designated responsibilities.

We conduct regular security audits and vulnerability assessments to protect against unauthorized access.

Physical documents containing personal information are stored in secure, access-controlled locations.

We maintain data backup procedures to prevent loss and ensure business continuity.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share information with trusted service providers (payment processors, email services) who assist in operating our business, under strict confidentiality agreements.

We may disclose information if required by law, court order, or government regulation.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity with equivalent privacy protections.

Anonymized and aggregated data (that cannot identify you personally) may be used for analytics and reporting purposes.

Right to Access: You can request a copy of the personal data we hold about you at any time.

Right to Correction: You can request corrections to inaccurate or incomplete personal information.

Right to Deletion: You can request deletion of your personal data, subject to legal retention requirements.

Right to Withdraw Consent: You can opt out of marketing communications at any time by clicking "unsubscribe" or contacting us.

Right to Data Portability: You can request your data in a structured, commonly used format.

Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.

We use essential cookies to ensure our website functions properly and to remember your preferences.

Analytics cookies help us understand how visitors interact with our website so we can improve the user experience.

We do not use third-party advertising cookies or track you across other websites.

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

We use Google Analytics with IP anonymization enabled to collect aggregate website usage statistics.